Informal observations
The moment the call connects, the assessor is noting how you sound, whether you can follow the questions, how long you take to think, whether you appear distressed, and any pauses. Do not perform. Do not mask. If you need to slow down, say so.
How to prepare
- Print your PIP2 or MR letter. Have it open in front of you.
- Have your medication list, doses and side-effects to hand.
- Have a 7-day diary ready to quote from.
- Have a one-line summary of the four reliability limbs by each activity that applies.
- Have your GP surgery number in case you need to reference an appointment.
- Quiet room, water, a pen.
Companion and recording
- You can have a companion on the call. Say so when the call opens.
- You can request a recorded assessment. Arrange in advance with DWP or the assessment provider.
- Do not covertly record. It can cause procedural problems.
During the call
- Describe a typical week, not your best hour or worst hour.
- Quantify: "5 days out of 7", "twice a week", "30 minutes to dress".
- State the four reliability limbs by name whenever they apply.
- Take breaks. You do not have to push through.
- If a symptom appears during the call, say so.
The four reliability limbs
Under Regulation 4(2A), a task counts only if you can do it safely, to an acceptable standard, repeatedly, and in a reasonable time. Name each limb by name where it applies.
Build the evidence pack
Our assessment produces a Functional Evidence Statement in descriptor language, plus a 7-day diary you can quote from during the call.
Frequently asked questions
Do informal observations happen on a phone assessment?
Yes. The assessor is noting how you speak, whether you follow the questions, how long you take to answer, tone and any distress. Informal observations start at hello.
Can I record the assessment?
You can request a recorded assessment. DWP has processes for this and usually requires you to arrange it in advance. Do not covertly record; that can cause issues. Ask on booking.
Can I have someone with me?
Yes. A companion, advocate, family member or friend can join the call. They can prompt you and speak with your permission.
How long is the call?
Typically 45 to 90 minutes. If you need breaks, ask. You do not have to push through.
What if I have a bad day?
Rescheduling once is normally accepted. Do not pretend to be worse or better than you are on any given day. Describe a typical week.
General information and document drafting, not benefits advice. Finally Seen is not affiliated with DWP or the NHS and does not guarantee any award. Check current guidance at gov.uk before sending.