I built this because too many patients are being dismissed.

Finally Seen

A small team · United Kingdom

A paper trail is the only thing that consistently changes how a GP responds. So we built the fastest way to put one in front of them.

Why this exists

I built Finally Seen after doing this by hand for my mum, my dad and myself. We had different conditions, but the pattern was the same: symptoms were brushed aside, spoken requests disappeared, and nothing useful was left on the record.

I started finding the published NHS rules that applied and turning each request into a clear letter. One of those letters cited NICE NG188 for Long COVID and asked for the relevant assessment, plan, referral and review in writing.

In that individual case, the GP called the next day. A referral and written management plan followed.

Friends and relatives then asked me to write letters for people they cared about. I could not keep making them by hand at the volume people needed, so I used my experience with AI to build the tool I had been making manually.

Finally Seen finds the relevant published guidance, drafts from what you tell us and verifies citations before you receive the document. We sell a document. What the NHS, DWP or anyone else decides afterwards remains outside our control.

These are individual experiences. They are not a typical or expected result, and they are not a guarantee of what will happen in your case. What we sell is a document. What anyone does with it, and what the NHS or the DWP decides afterwards, is outside our control.

If your GP still doesn't reply, the full complaints pack is in the same email. You're never alone in this.

The Finally Seen team

For the carers

Most letters here are written by a daughter, partner, or parent, not the patient.

If they're too tired to fight, you can fight on paper for them.

What we are not

Not a law firm. Not a medical practice. Not a regulator.

No legal or medical advice, your letter, your name, your send.

How every letter is verified

Three automated passes before you see a single word.

The gap between what NICE says and what GPs do is not usually about bad faith, it’s about undocumented requests that never created an obligation. Our verification pipeline makes sure every citation in your letter is real, current, and attributable to the correct source. If it can’t be verified, it doesn’t go in the letter.

01
Citation guard
Every NICE guideline ID (NG### / QS### / CG###) is checked against the retrieved source chunks. If the model references a section number from the wrong guideline, or invents one, it’s stripped before you see the letter.
02
Defamation guard
Any sentence that names a specific doctor alongside an accusation verb (failed, ignored, misdiagnosed) has the name rewritten to “the GP”. Naming the person is the libel risk; the factual account is kept.
03
Claim-repair pass
Substantive quoted obligations that can’t be matched to the retrieved source are flagged and either repaired or removed before generation completes. If too much is removed, the letter fails and we don’t charge you.

Citation-locked · Defamation-guarded

If the pipeline can’t ground the claim, the letter doesn’t go out.

Every letter cites only what the published national guidelines actually say. NICE guideline versions are pinned and refreshed as NICE publishes updates. Sources are listed on every letter so your GP can verify them independently.

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