Question 1

Will the AI invent NHS guideline citations? I've heard about hallucinations.

Accepted Answer

No. Every NHS guidelines reference in your letter is cross-checked against the official NHS guideline before the PDF is generated, guideline number, section, and wording. If a citation can't be matched to the real source, the letter doesn't go out. The AI drafts; the verification step is what you're actually paying for.

Question 2

I'm not techy. Can I really use this?

Accepted Answer

If you can fill in your name and email, you can use this. The assessment is plain-English questions about your symptoms, no medical jargon, no homework, no medical knowledge required. Most people are done in about 3 minutes.

Question 3

What if my GP just ignores it?

Accepted Answer

Your pack already includes every next step: a Stage 1 complaint to your Integrated Care Board (ICB), a Stage 2 complaint to the Parliamentary and Health Service Ombudsman (PHSO), CQC feedback, and a free advocacy referral matched to your postcode. Once a written request is on your medical record, it's documented, it can't be quietly brushed aside. Stage 1 is a formal complaint under the NHS Complaints Regulations 2009, the ICB must acknowledge it within 3 working days by law. And our 100% money-back guarantee backs it: if your GP doesn't reply in 28 days (our benchmark), and neither the ICB (Stage 1) nor the PHSO (Stage 2) acknowledge you after you send those escalation letters, email hi@finallyseen.org.uk with proof and we refund every penny. No deadline.

Question 4

Can I use this for my mum, partner, or son?

Accepted Answer

Yes, this is exactly what it was built for. A lot of our letters are written by daughters for mums, partners for partners, parents for children. Fill in the assessment with their symptoms and history. They sign it and send it (or you sign on their behalf if you have the authority to).

Question 5

I'm not in the UK, does this work for me?

Accepted Answer

Right now we're UK-first because the letters cite NHS guidelines, the guideline body your GP is required to follow. We're expanding to other countries' equivalents next. Email hi@finallyseen.org.uk with your country and we'll let you know the moment yours is live.

Question 6

Is this medical or legal advice?

Accepted Answer

No. Finally Seen is an administrative document service, we help you put a clear, properly-cited written request on your medical record. We are not a law firm, not a medical practice, not a regulator. The letter is yours; you send it under your own name.

Question 7

Why don't I just write the letter myself?

Accepted Answer

You meant to. You haven't yet. That's why we built this. Writing a properly-cited NHS guidelines letter takes hours of research most people don't have when they're already exhausted from being dismissed. We do the research and the formatting. You sign and send.

Question 8

How quickly is the letter delivered?

Accepted Answer

Usually within minutes of payment. The PDF and a plain-text version arrive in your email inbox.

Question 9

Can I edit the letter before sending?

Accepted Answer

Yes. The letter is yours. You receive both a PDF and a plain-text copy you can paste, edit, sign, and send under your own name.

Question 10

Do you store my medical information?

Accepted Answer

Your assessment data is stored securely so we can generate your letter and resend it if needed. We don't share it with third parties.

Questions, answered.

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