Question 1

Will the AI invent NHS guideline citations? I've heard about hallucinations.

Accepted Answer

No. Every NHS guidelines reference in your letter is cross-checked against the official NHS guideline before the PDF is generated, guideline number, section, and wording. If a citation can't be matched to the real source, the letter doesn't go out. The AI drafts; the verification step is what you're actually paying for.

Question 2

I'm not techy. Can I really use this?

Accepted Answer

If you can fill in your name and email, you can use this. The assessment is plain-English questions about your symptoms, no medical jargon, no homework, no medical knowledge required. Most people are done in about 3 minutes.

Question 3

What if my GP just ignores it?

Accepted Answer

Your pack already includes every next step: a Stage 1 complaint to the NHS complaints body for your nation, a Stage 2 complaint to the ombudsman for your nation, CQC feedback where it applies, and a free advocacy referral matched to your postcode. Once a written request is on your medical record, it's documented, it can't be quietly brushed aside. In England Stage 1 is a formal complaint under the NHS Complaints Regulations 2009 and the ICB must acknowledge it within 3 working days by law; Scotland, Wales and Northern Ireland have equivalent complaint procedures. And the refund promise is separate from all of that, with no condition attached: 180 days. For any reason or for no reason at all. Email hi@finallyseen.org.uk and we refund you. You do not have to prove anything. That route is the ICB then the Parliamentary and Health Service Ombudsman in England, your NHS Board then the Scottish Public Services Ombudsman in Scotland, your health board under Putting Things Right then the Public Services Ombudsman for Wales in Wales, and your HSC Trust then the Northern Ireland Public Services Ombudsman in Northern Ireland.

Question 4

Can I use this for my mum, partner, or son?

Accepted Answer

Yes, this is exactly what it was built for. A lot of our letters are written by daughters for mums, partners for partners, parents for children. Fill in the assessment with their symptoms and history. They sign it and send it (or you sign on their behalf if you have the authority to).

Question 5

I'm not in the UK, does this work for me?

Accepted Answer

Right now we're UK-first because the letters cite NHS guidelines, the guideline body your GP is expected to follow. We're expanding to other countries' equivalents next. Email hi@finallyseen.org.uk with your country and we'll let you know the moment yours is live.

Question 6

Is this medical or legal advice?

Accepted Answer

No. Finally Seen is an administrative document service, we help you put a clear, properly-cited written request on your medical record. We are not a law firm, not a medical practice, not a regulator. The letter is yours; you send it under your own name.

Question 7

Why don't I just write the letter myself?

Accepted Answer

You meant to. You haven't yet. That's why we built this. Writing a properly-cited NHS guidelines letter takes hours of research most people don't have when they're already exhausted from being dismissed. We do the research and the formatting. You sign and send.

Question 8

How quickly is the letter delivered?

Accepted Answer

Usually within the hour after you send your answers, which take about 3 minutes once you have paid. The PDF and a plain-text version arrive in your email inbox.

Question 9

Can I edit the letter before sending?

Accepted Answer

Yes. The letter is yours. You receive both a PDF and a plain-text copy you can paste, edit, sign, and send under your own name.

Question 10

Do you store my medical information?

Accepted Answer

Your assessment data is stored securely so we can generate your letter and resend it if needed. We share it only with the processors needed to draft and deliver your documents, listed in our privacy policy, and never for advertising or resale.

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