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Not a medical service
Finally Seen is an administrative document service. We do not provide medical advice, diagnosis, treatment or triage. Nothing on the site or in any letter we generate should be relied on as medical advice. If you have a medical concern, contact your GP, NHS 111, or 999 in an emergency.
Not a law firm
We are not a law firm and we do not provide legal advice. The complaint letters we generate are administrative documents intended to help you raise concerns through the existing NHS complaints process. They are not legal pleadings.
Independent — not the NHS
Finally Seen Ltd is an independent private company. We are not affiliated with, endorsed by, or part of the NHS, NICE, the GMC, the CQC, the PHSO, or any Integrated Care Board.
AI is involved
Letters are drafted with the help of large language models, grounded in your inputs and in public NICE and GMC sources. We run automated checks to reduce hallucinations and to verify citations, but no AI system is perfect.
You must read the letter before sending it to your GP. Check the facts about you (name, surgery, dates, symptoms) and make sure the asks reflect what you actually want.
Be careful with allegations about named people
Do not include accusations you cannot substantiate (for example, accusing a named clinician of fraud, malice, or criminal conduct). Complaints are most effective — and safer — when they stick to what was said, what was done, and which NICE or GMC standard you believe was not met.
Citations
Where the letter cites NICE guidelines or GMC standards, the citations point to the public source. Citations are checked, but you should still verify any quoted text against the source if you intend to rely on it formally.