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Not a medical service
Finally Seen is an administrative document service. We do not provide medical advice, diagnosis, treatment or triage. Nothing on the site or in any letter we generate should be relied on as medical advice. If you have a medical concern, contact your GP, NHS 111, or 999 in an emergency.
Not a law firm
We are not a law firm and we do not provide legal advice. The complaint letters we generate are administrative documents intended to help you raise concerns through the existing NHS complaints process. They are not legal pleadings.
Independent, not the NHS
Finally Seen is an independent private company. We are not affiliated with, endorsed by, or part of the NHS, the GMC, the CQC, the PHSO, or any Integrated Care Board.
AI is involved
Letters are drafted with the help of large language models, grounded in your inputs and in public NHS and GMC sources. We run automated checks to reduce hallucinations and to verify citations, but no AI system is perfect.
You must read the letter before sending it to your GP. Check the facts about you (name, surgery, dates, symptoms) and make sure the asks reflect what you actually want.
If anything in the letter doesn't match your situation, or you're not sure about a clinical claim it makes, raise it with your GP before sending — or email us and we'll fix and resend.
Be careful with allegations about named people
Do not include accusations you cannot substantiate (for example, accusing a named clinician of fraud, malice, or criminal conduct). Complaints are most effective, and safer, when they stick to what was said, what was done, and which NHS guidelines or GMC standard you believe was not met.
Citations
Where the letter cites NHS guidelines or GMC standards, the citations point to the public source. Citations are checked, but you should still verify any quoted text against the source if you intend to rely on it formally.
Right to Choose letters (ADHD / Autism)
Our Right to Choose (RtC) letters cite NHS Patient Choice Guidance (NHS England, 19 December 2023), the associated enforcement annex, the NHS Standard Contract 2026/27 Service Conditions, NICE NG87 (adult ADHD), and NICE CG142 (adult autism). The legal right to choose an NHS-contracted provider applies in England only; Wales, Scotland and Northern Ireland have separate referral pathways and an RtC letter will not work there.
Right to Choose is a referral mechanism, not a guarantee of diagnosis. The chosen provider runs the assessment to their usual clinical standards. We do not recommend, vet, or accredit providers , you name the provider you want and we draft the referral request verbatim. Check the provider's current NHS Right-to-Choose pathway page and published waiting times before naming them.